Terms & Conditions

OUR TERMS

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Dr. Doris Clinics strives to provide top quality services at competitive prices; however, when patients fail to arrive for appointments, medical practitioners are left idle. If we were to make allowance for patients not arriving for their appointments. It would mean that our prices would have to increase; Therefore we respectfully ask our patients to take note of our policy, read thoroughly, our terms and conditions when making an appointment.

Booking Deposit

We require new patients to pay a holding deposit of £95 to £250 to secure an appointment for non-surgical treatments/consultations, which is fully refundable/redeemable at the time of your first appointment.

For treatments we charge 50% of the treatment cost as your booking fee to hold your appointment.

Cancellation Fees

Please note that this holding deposit/consultation fee is non-refundable if you fail to attend your appointment or cancel outside of our 48-hour cancellation policy.

For existing patients, we charge a £100 administration fee if you fail to/arrive late*/cancel/reschedule an appointment without providing 48 hours notice. Patients who have pre-purchased a course of treatment will forfeit one of the treatments. This policy is strictly to cover empty surgery and staff costs, and will not be changed regardless of the circumstance of your no-show or severe lateness.

*Please note that if you’re more than 30 minutes late to your scheduled appointment, as a result, we may have to cancel it and you may be subject to the above cancellation fee. Alternatively, late arrival could result in a reduced consultation and/or treatment time.

For the benefit of all our patients, we endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

Laser Treatments

Please note if you attend your appointment and are unsuitable for treatment due to; fake tan, sun beds and sun exposure; we will cancel your appointment and the following terms will apply:

If you have purchased a course of treatments you will forfeit one of the treatments.

If you have purchased single laser treatments you will be charged the full cost of the treatment.

Courses. All pre-paid courses are non-refundable and valid for 12 months from the date of booking.

Child Policy

Due to Care Quality Commission regulations, we regret we cannot treat persons less than 18 years of age. Please be aware that we will have to turn you away for your appointment if you bring someone under the age of 16 with you. In the event of this, we will have to cancel the appointment and the above cancellation fees will apply.

Complaints Procedure

Complaints are taken very seriously. In the event that a patient has a complaint, they should speak to one of our treatment co-ordinator at the earliest opportunity who will endeavour to resolve any issue(s). If, however, a patient feels that the issue(s) are not resolved to their complete satisfaction a formal complaint can be lodged and submitted.

Formal complaints should be sent in writing and the hard copy should be delivered to us by recorded postage service.

Patients will receive a written acknowledgement of receipt of a complaint within 2 working days. All complaints will be thoroughly investigated and patients will be informed of the outcomes within 20 working days of the written acknowledgement.

For refunds

Refunds require 30 days in which to process.